Effective Date: April 2026
Welcome to Britt’s Decorative Candles. These terms govern your use of our website and the purchase of our hand-poured products.
CANDLE SAFETY WARNING: Always burn within sight. Keep away from flammable objects. Keep away from children and pets. Britt’s Decorative Candles is not liable for any damage or injury resulting from improper use.
Because our candles are hand-poured in small batches, slight variations in color, scent, and finish are normal and celebrated as part of the artisanal process.
Orders are processed within 3-5 business days. Shipping times are estimates and may vary. We reserve the right to cancel orders due to pricing errors or stock issues.
Due to the nature of our products, we typically do not accept returns. However, if your candle arrives damaged, please contact us within 48 hours with a photo of the item.
Questions? Contact us at Coconutcandles23@yahoo.com]
Last Updated: April 2026
At Britt’s Decorative Candles, we want you to love your scent experience. Because our candles are personal care and home items, please review our policy below.
Due to the nature of our hand-poured products, all sales are final. We do not accept returns or exchanges based on personal fragrance preference. We recommend starting with a smaller size if you are trying a new scent for the first time.
If your candle arrives damaged (e.g., broken glass) or has a manufacturing defect, we will happily replace it or issue a refund.
Once your damage claim is inspected and approved, we will process your refund. A credit will automatically be applied to your original method of payment within 5-7 business days.
Original shipping charges are non-refundable. If a replacement is issued for a damaged item, we will cover the shipping cost of the replacement.
Need help with an order? Contact us at Coconutcandles23@yahoo.com
Effective Date: April 6, 2026
Rates are calculated at checkout based on weight and destination:
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. Please retain all packaging and damaged goods (including the shipping box) as we may require photos to process a claim.
We cannot change shipping addresses once an order has shipped. If a package is returned due to an incorrect address, the customer is responsible for additional reshipment charges.
Questions about your delivery? Contact us at Coconutcandles23@yahoo.com
Effective Date: April 2026
At Britt’s Decorative Candles, we value your privacy. This policy outlines how we collect, use, and protect your information when you visit our site or make a purchase.
When you make a purchase or sign up for our newsletter ("Join our Glow"), we collect:
We use your data to fulfill orders, provide tracking updates, and, if you’ve opted in, send you updates about new scents and candle care tips.
We share your information only as necessary to run our business, such as with shipping carriers (USPS/UPS) and our website platform (Squarespace).
Our website uses cookies to improve your shopping experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
You may request to access, correct, or delete your personal information at any time by contacting us at the email address below.
Privacy questions? Email us at Coconutcandles23@yahoo.com
