Orders are processed Monday through Friday, excluding major U.S. holidays.
Most orders ship within 2–5 business days of purchase. During peak seasons (holidays, special releases), processing may take up to 7–10 business days.
You will receive a shipping confirmation email with tracking information once your order has handed off to the carrier.
Shipping Methods & Rates
Standard Ground (US): 3–7 business days after shipment. Rate: calculated at checkout based on weight and destination.
Expedited (US): 2–3 business days after shipment. Rate: calculated at checkout.
Overnight (US): 1 business day after shipment. Available for orders placed before the cutoff time; rate: calculated at checkout.
International: Delivery time and rate vary by destination and are calculated at checkout. International orders may be subject to customs duties, taxes, and brokerage fees, which are the responsibility of the recipient.
Shipping Restrictions
We currently ship to U.S. domestic addresses and select international destinations. If your country is not available at checkout, we are unable to ship there at this time.
We do not ship to P.O. boxes or APO/FPO addresses for certain expedited services; the checkout will indicate availability.
Some fragrance or wax-related items may be restricted by carrier regulations for air transport; in rare cases this may affect available shipping methods.
Order Changes and Cancellations
To change or cancel an order, contact customer service as soon as possible. If the order has already shipped, we cannot cancel; you may return eligible items per our Returns Policy.
We cannot change shipping addresses after an order has shipped. If an incorrect address was provided and the package is returned to us, we will contact you to arrange reshipment and any applicable additional shipping charges will apply.
Tracking
Tracking information is provided in the shipping confirmation email. Please allow up to 24 hours for tracking to update after you receive the confirmation.
If tracking shows delivery but you cannot locate your package, check with neighbors, household members, and surrounding safe places. If still missing, contact customer service for assistance.
Lost, Damaged, or Delayed Shipments
If your package is lost or damaged in transit, contact us within 7 days of the expected delivery date so we can assist with a claim through the carrier.
Please retain all packaging and damaged goods until a claim is resolved. We may request photos of damaged items and packaging.
For delayed shipments, we will monitor the status and work with the carrier to resolve the issue; estimated transit times are not guaranteed.
Gift Orders
Gift orders ship with packing slip included. If you prefer to send the invoice separately, please note this in the order notes and we will accommodate when possible.
Gift messages can be added at checkout where available.
Local Pickup
Local pickup may be offered for nearby customers. If available, select Local Pickup at checkout and follow pickup instructions in your confirmation email. Orders must be picked up within the window specified; unclaimed orders may be canceled and refunded, minus any applicable fees.
Customs, Duties, and Taxes
For international orders, recipients are responsible for any customs duties, taxes, or brokerage fees imposed by their country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
Contact
For shipping questions, address changes, or assistance with a shipment, contact our customer service team with your order number and we will respond promptly.
Effective Date
This shipping policy is effective as of April 6, 2026 and may be updated periodically. Current policy details will be available at checkout and in order confirmation communications.
Terms & Conditions
Effective Date: April 2026
Welcome to Britt’s Decorative Candles. These terms govern your use of our website and the purchase of our hand-poured products.
1. Product Safety & Liability
CANDLE SAFETY WARNING: Always burn within sight. Keep away from flammable objects. Keep away from children and pets. Britt’s Decorative Candles is not liable for any damage or injury resulting from improper use.
2. Handmade Nature
Because our candles are hand-poured in small batches, slight variations in color, scent, and finish are normal and celebrated as part of the artisanal process.
3. Shipping & Orders
Orders are processed within 3-5 business days. Shipping times are estimates and may vary. We reserve the right to cancel orders due to pricing errors or stock issues.
4. Returns
Due to the nature of our products, we typically do not accept returns. However, if your candle arrives damaged, please contact us within 48 hours with a photo of the item.
Questions? Contact us at Coconutcandles23@yahoo.com]
Return & Refund Policy
Last Updated: April 2026
At Britt’s Decorative Candles, we want you to love your scent experience. Because our candles are personal care and home items, please review our policy below.
1. Returns
Due to the nature of our hand-poured products, all sales are final. We do not accept returns or exchanges based on personal fragrance preference. We recommend starting with a smaller size if you are trying a new scent for the first time.
2. Damaged or Defective Items
If your candle arrives damaged (e.g., broken glass) or has a manufacturing defect, we will happily replace it or issue a refund.
Please notify us within 48 hours of delivery.
Email a photo of the damaged item and the shipping box to Coconutcandles23@yahoo.com.
3. Refunds
Once your damage claim is inspected and approved, we will process your refund. A credit will automatically be applied to your original method of payment within 5-7 business days.
4. Shipping Costs
Original shipping charges are non-refundable. If a replacement is issued for a damaged item, we will cover the shipping cost of the replacement.
Need help with an order? Contact us at Coconutcandles23@yahoo.com
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Shipping Policy
Effective Date: April 6, 2026
1. Order Processing
Orders are processed Monday through Friday, excluding major U.S. holidays.
Most orders ship within 2–5 business days. During peak seasons, processing may take up to 7–10 business days.
You will receive a confirmation email with tracking once your order is with the carrier.
2. Shipping Methods & Rates
Rates are calculated at checkout based on weight and destination:
Standard Ground (US): 3–7 business days.
Expedited (US): 2–3 business days.
International: Rates and delivery times vary by destination. Recipient is responsible for all customs duties and taxes.
3. Damaged or Lost Shipments
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. Please retain all packaging and damaged goods (including the shipping box) as we may require photos to process a claim.
4. Address Changes
We cannot change shipping addresses once an order has shipped. If a package is returned due to an incorrect address, the customer is responsible for additional reshipment charges.
Questions about your delivery? Contact us at Coconutcandles23@yahoo.com
Privacy Policy
Effective Date: April 2026
At Britt’s Decorative Candles, we value your privacy. This policy outlines how we collect, use, and protect your information when you visit our site or make a purchase.
1. Information We Collect
When you make a purchase or sign up for our newsletter ("Join our Glow"), we collect:
Contact Information: Name, email address, and phone number.
Order Details: Shipping and billing addresses.
Payment Info: Processed securely via our third-party payment processors (we do not store your full card details).
2. How We Use Your Information
We use your data to fulfill orders, provide tracking updates, and, if you’ve opted in, send you updates about new scents and candle care tips.
3. Third-Party Services
We share your information only as necessary to run our business, such as with shipping carriers (USPS/UPS) and our website platform (Squarespace).
4. Cookies
Our website uses cookies to improve your shopping experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
5. Your Rights
You may request to access, correct, or delete your personal information at any time by contacting us at the email address below.
Privacy questions? Email us at Coconutcandles23@yahoo.com