Introduction Brittsdecorativecandles ("we," "us," "our") is committed to protecting the privacy of visitors and customers. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have. By using our website, purchasing our products, signing up for communications, or otherwise interacting with us, you agree to the terms in this policy.
Information We Collect a. Information You Provide
Contact and account information: name, email address, postal address, phone number, username, password.
Transaction information: billing and shipping address, payment method details (see Payment Processing below), order history.
Communications: messages, reviews, survey responses, customer support interactions, and any content you submit for publication (e.g., product reviews, photos).
Marketing preferences: subscription status and preferences you provide.
b. Information Collected Automatically
Technical data: IP address, device type, browser type and version, operating system.
Usage data: pages viewed, links clicked, referring URLs, date/time stamps, and other browsing activity on our site.
Location data: inferred from IP address or device settings (with your consent where required).
c. Information from Third Parties
Payment processors, shipping carriers, advertising platforms, analytics providers, and social media platforms may provide data about you or your transactions.
If you log in or connect through a third-party service (e.g., social login), we may receive profile information from that service.
How We Use Your Information We use collected information to:
Process and fulfill orders, manage payments, and handle returns and exchanges.
Communicate about orders, account status, and customer service requests.
Send marketing communications and promotional offers, if you have consented or have not opted out.
Personalize and improve our website, products, offers, and user experience.
Administer contests, surveys, and promotions.
Detect, prevent, and address fraud, security incidents, or illegal activity.
Comply with legal obligations and regulatory requirements.
Legal Basis for Processing (EU/UK/Other Applicable Jurisdictions) Where applicable, our lawful bases for processing personal data include:
Performance of a contract (e.g., fulfilling orders).
Consent (e.g., marketing communications where required).
Legitimate interests (e.g., site security, fraud prevention, improving products and services), balanced against your rights and expectations.
Compliance with legal obligations.
Sharing and Disclosure We may share personal information with:
Service providers who perform services on our behalf (payment processors, shipping carriers, email and SMS service providers, analytics and advertising platforms, customer service providers).
Third parties involved in a business transaction (e.g., merger, acquisition, sale of assets), subject to confidentiality and data transfer terms.
Law enforcement, regulators, or other parties when required by law, to respond to legal requests, or to protect rights, property, safety, or security.
With your consent or at your direction.
Payment Processing We do not store full payment card details on our servers. Payment card processing is handled by third-party payment processors. Those processors collect and store payment information in accordance with their privacy policies and applicable laws.
Cookies and Tracking Technologies We and our partners use cookies, web beacons, and similar technologies to collect information about your browsing behavior and device. These technologies enable essential site functionality, analyze site usage, and deliver relevant advertising. You can manage cookie preferences through your browser settings or via any cookie preference tool we provide
Terms & Conditions
Effective Date: April 2026
Welcome to Britt’s Decorative Candles. These terms govern your use of our website and the purchase of our hand-poured products.
1. Product Safety & Liability
CANDLE SAFETY WARNING: Always burn within sight. Keep away from flammable objects. Keep away from children and pets. Britt’s Decorative Candles is not liable for any damage or injury resulting from improper use.
2. Handmade Nature
Because our candles are hand-poured in small batches, slight variations in color, scent, and finish are normal and celebrated as part of the artisanal process.
3. Shipping & Orders
Orders are processed within 3-5 business days. Shipping times are estimates and may vary. We reserve the right to cancel orders due to pricing errors or stock issues.
4. Returns
Due to the nature of our products, we typically do not accept returns. However, if your candle arrives damaged, please contact us within 48 hours with a photo of the item.
Questions? Contact us at Coconutcandles23@yahoo.com]
Return & Refund Policy
Last Updated: April 2026
At Britt’s Decorative Candles, we want you to love your scent experience. Because our candles are personal care and home items, please review our policy below.
1. Returns
Due to the nature of our hand-poured products, all sales are final. We do not accept returns or exchanges based on personal fragrance preference. We recommend starting with a smaller size if you are trying a new scent for the first time.
2. Damaged or Defective Items
If your candle arrives damaged (e.g., broken glass) or has a manufacturing defect, we will happily replace it or issue a refund.
Please notify us within 48 hours of delivery.
Email a photo of the damaged item and the shipping box to Coconutcandles23@yahoo.com.
3. Refunds
Once your damage claim is inspected and approved, we will process your refund. A credit will automatically be applied to your original method of payment within 5-7 business days.
4. Shipping Costs
Original shipping charges are non-refundable. If a replacement is issued for a damaged item, we will cover the shipping cost of the replacement.
Need help with an order? Contact us at Coconutcandles23@yahoo.com
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Shipping Policy
Effective Date: April 6, 2026
1. Order Processing
Orders are processed Monday through Friday, excluding major U.S. holidays.
Most orders ship within 2–5 business days. During peak seasons, processing may take up to 7–10 business days.
You will receive a confirmation email with tracking once your order is with the carrier.
2. Shipping Methods & Rates
Rates are calculated at checkout based on weight and destination:
Standard Ground (US): 3–7 business days.
Expedited (US): 2–3 business days.
International: Rates and delivery times vary by destination. Recipient is responsible for all customs duties and taxes.
3. Damaged or Lost Shipments
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. Please retain all packaging and damaged goods (including the shipping box) as we may require photos to process a claim.
4. Address Changes
We cannot change shipping addresses once an order has shipped. If a package is returned due to an incorrect address, the customer is responsible for additional reshipment charges.
Questions about your delivery? Contact us at Coconutcandles23@yahoo.com
Privacy Policy
Effective Date: April 2026
At Britt’s Decorative Candles, we value your privacy. This policy outlines how we collect, use, and protect your information when you visit our site or make a purchase.
1. Information We Collect
When you make a purchase or sign up for our newsletter ("Join our Glow"), we collect:
Contact Information: Name, email address, and phone number.
Order Details: Shipping and billing addresses.
Payment Info: Processed securely via our third-party payment processors (we do not store your full card details).
2. How We Use Your Information
We use your data to fulfill orders, provide tracking updates, and, if you’ve opted in, send you updates about new scents and candle care tips.
3. Third-Party Services
We share your information only as necessary to run our business, such as with shipping carriers (USPS/UPS) and our website platform (Squarespace).
4. Cookies
Our website uses cookies to improve your shopping experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
5. Your Rights
You may request to access, correct, or delete your personal information at any time by contacting us at the email address below.
Privacy questions? Email us at Coconutcandles23@yahoo.com