.About Us Page Handcrafted With Intention: The Britt’s Decorative Candles Story At Britt’s Decorative Candles, we believe a candle is more than wax and a flame—it is a sensory ritual, a creator of comforting memories, and a reflection of true artisanal care. Based in Michigan, our brand was founded on a simple mission: to craft luxury, decorative home fragrances that elevate your everyday space without exposing your home to harsh chemicals or toxins. Every candle and artisan wax melt in our studio begins with intention. We bypass mass-production factory lines in favor of the slow, methodical "Art of the Pour." From hand-blending premium coconut wax to hand-placing delicate dessert and botanical wax embeds, our pieces are designed to serve as both captivating olfactory experiences and stunning decor for your home. Why Clean Coconut Wax? We formulate our candles using sustainable, renewable coconut wax. Compared to traditional petroleum-based paraffin, coconut wax offers: A Cleaner, Soot-Free Burn: Helps protect indoor air quality, walls, and ceilings. Extended Burn Times: Burns at a lower melting point for an even wax pool and longer-lasting fragrance. True Fragrance Throw: Delivers an authentic scent profile both cold on your shelf and hot when lit, paired with clean, lead-free cotton wicks. Step Inside the Studio: Watch on YouTube We love taking our community behind the scenes! On our official YouTube Channel, we invite you into our creative journey. Subscribe and follow along for: Behind-the-Scenes Candle Making: See how our signature collections, intricate decorative embeds, and seasonal harvest wax melts are formulated, poured, and cured. Lifestyle & Studio Vlogs: Catch day-in-the-life moments, workspace setups, and entrepreneurship routines. Candle Care Tutorials & Shorts: Quick tips on trimming wicks, preventing tunneling, safely using wax warmers, and styling candles throughout your home. [Click Here to Subscribe to Britt’s Decorative Candles on YouTube} Brittney Kiara
2. Contact Us Page Get in Touch Have a question about an order, custom scent requests, or need assistance selecting the perfect fragrance? We are here to help! Brand: Britt’s Decorative Candles Direct Email: hello@brittsdecorativecandles.com (or your preferred support address) Location: Hand-poured in Michigan, USA Customer Care Hours: Monday – Friday: 9:00 AM – 5:00 PM EST Wholesale, Events & Corporate Gifting Inquiries We specialize in private label, white label, bridal favors, and corporate gift hampers. If you are a boutique buyer, event coordinator, or business looking for custom branded candles and wax melts, please include your timeline, estimated quantity, and preferred fragrances in the form below. Send Us a Message (Insert your Squarespace Form Block here with fields: Name, Email Address, Phone Number [optional with SMS opt-in], Subject, and Message).
3. Shipping & Return Policy Last updated: November 2026 Processing & Shipping Processing Time: All candles and melts are carefully handmade in small batches. Please allow 3 to 5 business days for your order to be prepared, packed, and fulfilled prior to shipping. For custom wholesale, private label, or bulk event orders, production timelines will be confirmed upon order placement. Domestic Delivery: We ship within the United States via standard carriers (USPS / UPS). Shipping rates and estimated delivery transit times are calculated at checkout. Tracking: Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number. Summer & Warm-Weather Shipping Advisory Because our coconut wax has a naturally low melting point to deliver a clean burn, wax may soften during high-temperature summer transit. We package our shipments with protective materials; however, we strongly recommend tracking your package to bring it indoors promptly upon delivery. If your candle softens during transit, allow it to sit undisturbed at room temperature for several hours to re-solidify before lighting. Returns & Exchanges Due to the handcrafted and personal-care nature of home fragrance goods: All sales are generally final. We do not accept returns or exchanges for change of mind or personal scent preferences. Damaged or Defective Items: If your package arrives broken or damaged due to transit, please notify us within 48 hours of delivery at hello@brittsdecorativecandles.com. Please include your order number and clear photos of the damaged candle/melt and external packaging. We will promptly issue a replacement or store credit for verified transit damage.
4. Terms of Service Last updated: November 2026 Welcome to Britt’s Decorative Candles (accessible at brittsdecorativecandles.com). By browsing or purchasing from our website, you agree to comply with and be bound by the following
Terms of Service.
1. General Conditions We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion. All prices, descriptions, and product availability are subject to change without notice.
2. Handcrafted Goods & Scent Perception All items are handcrafted. Minor natural variations in wax color, frosting, top-surface texture, or embed placement are authentic hallmarks of artisanal wax craft and are not defects.
3. Candle Safety & User Liability By purchasing our products, the customer agrees to follow all standard burn safety guidelines: Trim candle wicks to 1/4 inch before every lighting. Burn only on a stable, heat-resistant surface away from drafts, pets, children, and flammable objects. Never leave a burning candle or active wax warmer unattended. Do not burn for more than 4 consecutive hours. Britt’s Decorative Candles is not liable for damages, injuries, or property loss resulting from the improper use, neglect, or handling of our candles, wax melts, or accessories.
4. Intellectual Property All original text, product titles, graphics, custom imagery, and branding on this website and our affiliated YouTube channel are the property of Britt’s Decorative Candles and may not be reproduced without written consent. 5. Privacy Policy (Includes specific AdSense & third-party cookie disclosures to protect your site compliance). Last updated: November 2026 Britt’s Decorative Candles ("we," "our," or "us") respects your privacy and is dedicated to protecting the personal information you share with us.
1. Information We Collect When you visit or make a purchase on brittsdecorativecandles.com, we collect: Order & Account Details: Name, billing address, shipping address, payment information, email address, and phone number when placing an order. Form & Communication Data: Inquiries, contact messages, and customer support communications. Device & Log Data: IP address, browser type, operating system, and browsing habits collected via automated cookies.
2. How Your Information Is Used We use collected data solely to: Fulfill and ship orders, process transactions, and provide tracking updates. Communicate with you regarding customer support requests or inquiries. Send optional promotional marketing (emails or SMS text messages) only if you have provided prior express consent. Screen for fraud and enhance website speed and functionality.
3. Cookies, Third-Party Advertising & Google AdSense Our website may utilize standard cookies, web beacons, and tracking pixels to analyze traffic and provide personalized shopping experiences. Third-Party Vendors & Google: Google and third-party vendors use cookies (such as the DoubleClick cookie) to serve relevant ads based on prior visits to our site or other internet locations. Opting Out: You may opt out of personalized advertising by visiting Google Ads Settings or through the Network Advertising Initiative opt-out page at aboutads.info.
4. Third-Party Sharing & Security We do not sell, rent, or trade your personal data to outside parties. Data is shared strictly with trusted service partners essential to store operations (such as payment processors like Stripe/PayPal, shipping carriers, and our hosting platform, Squarespace). All checkout payments are encrypted via industry-standard SSL technology. 5. Your Rights & Contact Information You may request access to, correction of, or deletion of your personal contact information at any time. For questions regarding our privacy practices, contact us at: hello@brittsdecorativecandles.com.
