Most store-bought candles are made from paraffin wax, a petroleum byproduct. When burned, paraffin can release soot and VOCs (volatile organic compounds) like benzene and toluene.
Hand-poured candles, especially those made with coconut wax, are often made with cleaner, higher-quality ingredients. Coconut wax candles are known for:
Welcome to Britt’s Decorative Candles. These terms govern your use of our website and the purchase of our hand-poured products.
1. Product Safety & Liability
CANDLE SAFETY WARNING: Always burn within sight. Keep away from flammable objects. Keep away from children and pets. Britt’s Decorative Candles is not liable for any damage or injury resulting from improper use.
2. Handmade Nature
Because our candles are hand-poured in small batches, slight variations in color, scent, and finish are normal and celebrated as part of the artisanal process.
3. Shipping & Orders
Orders are processed within 3-5 business days. Shipping times are estimates and may vary. We reserve the right to cancel orders due to pricing errors or stock issues.
4. Returns
Due to the nature of our products, we typically do not accept returns. However, if your candle arrives damaged, please contact us within 48 hours with a photo of the item.
Questions? Contact us at Coconutcandles23@yahoo.com]
Return & Refund Policy
Last Updated: April 2026
At Britt’s Decorative Candles, we want you to love your scent experience. Because our candles are personal care and home items, please review our policy below.
1. Returns
Due to the nature of our hand-poured products, all sales are final. We do not accept returns or exchanges based on personal fragrance preference. We recommend starting with a smaller size if you are trying a new scent for the first time.
2. Damaged or Defective Items
If your candle arrives damaged (e.g., broken glass) or has a manufacturing defect, we will happily replace it or issue a refund.
Please notify us within 48 hours of delivery.
Email a photo of the damaged item and the shipping box to Coconutcandles23@yahoo.com.
3. Refunds
Once your damage claim is inspected and approved, we will process your refund. A credit will automatically be applied to your original method of payment within 5-7 business days.
4. Shipping Costs
Original shipping charges are non-refundable. If a replacement is issued for a damaged item, we will cover the shipping cost of the replacement.
Need help with an order? Contact us at Coconutcandles23@yahoo.com
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Shipping Policy
Effective Date: April 6, 2026
1. Order Processing
Orders are processed Monday through Friday, excluding major U.S. holidays.
Most orders ship within 2–5 business days. During peak seasons, processing may take up to 7–10 business days.
You will receive a confirmation email with tracking once your order is with the carrier.
2. Shipping Methods & Rates
Rates are calculated at checkout based on weight and destination:
Standard Ground (US): 3–7 business days.
Expedited (US): 2–3 business days.
International: Rates and delivery times vary by destination. Recipient is responsible for all customs duties and taxes.
3. Damaged or Lost Shipments
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. Please retain all packaging and damaged goods (including the shipping box) as we may require photos to process a claim.
4. Address Changes
We cannot change shipping addresses once an order has shipped. If a package is returned due to an incorrect address, the customer is responsible for additional reshipment charges.
Questions about your delivery? Contact us at Coconutcandles23@yahoo.com
Privacy Policy
Effective Date: April 2026
At Britt’s Decorative Candles, we value your privacy. This policy outlines how we collect, use, and protect your information when you visit our site or make a purchase.
1. Information We Collect
When you make a purchase or sign up for our newsletter ("Join our Glow"), we collect:
Contact Information: Name, email address, and phone number.
Order Details: Shipping and billing addresses.
Payment Info: Processed securely via our third-party payment processors (we do not store your full card details).
2. How We Use Your Information
We use your data to fulfill orders, provide tracking updates, and, if you’ve opted in, send you updates about new scents and candle care tips.
3. Third-Party Services
We share your information only as necessary to run our business, such as with shipping carriers (USPS/UPS) and our website platform (Squarespace).
4. Cookies
Our website uses cookies to improve your shopping experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
5. Your Rights
You may request to access, correct, or delete your personal information at any time by contacting us at the email address below.
Privacy questions? Email us at Coconutcandles23@yahoo.com
